Solterra Dream Hideaway

Terms & Conditions

Solterra Dream Hideaway has been made available as a vacation in the Solterra Resort in Davenport Florida. While many of the homes in Solterra are vacation rental properties, many are not. To maintain the quality of the property and be respectful of the neighbours, all occupants must adhere to the following terms and conditions.

• Identification & Use: The names and ages of all occupants who are using the property during your stay must be provided at booking. State issued photo ID’s (Passport or Drivers License) must be submitted for anyone over the age 18.
• Maximum Occupancy: Guests shall not exceed the number of adults and children published on the property listing. Additional daytime guests are limited to a maximum of 4 and must depart before 10pm. House parties or gatherings are strictly prohibited and may result in immediate eviction with no refunds.
• Trash: All trash must be bagged, tied closed and placed in the trash can provided on the property. Under no circumstances should any trash be left at the side of trash bins. Any fines that may occur if a renter does not follow these guidelines will be the responsibility of the lead name on the booking.
• Parking: Please do not exceed the designated amount of parking provided on the property. Do not block any neighbouring driveways or use other parking spots and always maintain access for emergency vehicles.

Rental Terms & Conditions

The Guests agree to read and abide by the terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Solterra Dream Hideaway Vacation Property during the lease term. Guest agrees to pay the owner or their management company for all items specified.

1. Responsible Party: The guest who is staying in the property for the full term of the rental period must be at least 21 years of age. They will be classed as the responsible party if all other guests are not 21 years old or above. The guest is responsible for the conduct of occupants on the property during the term of the reservation. No keys or entry code will be issued to anyone who is not an adult of at least 25 years of age. Any reservation found to be obtained under false pretence will be subject to forfeiture of all payments and deposits and the party will be required to vacate the property immediately.
2. Cancellation and Refunds: Should the guest wish to cancel the reservation; they must confirm this in writing with the owner or management company that took the booking. The cancellation terms are as follows:

Within 30 days of the start of reservation	No Refund
Within 60 Days of the start of the reservation	50% Refund
Over 60 days from the start of the reservation	100%

 

There are no refunds for early departures, delayed arrivals, construction noise or activity, inclement weather, or reduction in the number of nights reserved for any reason. Deposits are non-refundable. If the property becomes unavailable for any reason the owner or management company’s liability will be limited to the return of all monies paid on account at the time of cancellation by the owner or management company. In the event the owner or management company cancels the reservation, they will let you know at the earliest opportunity. All money received will be refunded within 14 business days of the cancellation. Trip cancellation insurance is strongly advised. The property has the potential to have some equipment malfunction. We cannot guarantee every aspect of the home will be 100% operational all the time. The owner or management company will attempt to rectify any malfunctioning equipment, systems, or amenities. However, the guest agrees that no refunds will be offered for any malfunctions. Covid is a known entity. Cancellations due to Covid fall under our standard cancellation policy. We recommend that all guests take out Cancel Any Reason travel insurance to cover for this or any other eventuality. If a guest decides to cancel their booking, we will always try to rebook. The guest agrees that there may be different rates for changed bookings, and they are liable for any additional costs for that booking. If the booking rate is lower, the Owner or management company will refund the difference if full payment has been made. We will only allow one date change per guest.

3. Termination: The owner or management company has the right to inspect and photograph the condition of the premises without prior notice at any time to enforce the terms of this agreement. Should the guest or any occupants violate the terms of this agreement, the owner or management company may impose fines up to three times the rental amount and may terminate the guest’s occupancy immediately with no refunds of rents or security deposits. The guest shall waive all rights to due process for failure to vacate the premise on termination and all individuals occupying the property will be subject to immediate eviction procedures under state law. The owner, management company or law enforcement may enter the premises and remove all occupants and their belongings.
4. Rents and Payment Terms: 20% of the total amount is payable at the time of the reservation. The booking will not be confirmed until cleared funds have been received. 100% of the balance is due 60 days prior to arrival. Payment can be made by credit or debit card, Bank transfer or PayPal transfer. If full payment is not made 60 days prior to arrival, the owner or management company will cancel the booking and no refund of any money paid will be made to the guest. Rates are subject to change and no refunds are given in the event of advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website email or otherwise, the rate on the reservation will prevail. In the event of incorrect information or rates are quoted due to a typographical or any other error, the owner or management company have the right to refuse, cancel or limit any reservations listed incorrectly, whether or not a reservation confirmation has been sent.
5. Security Deposit: A security deposit is payable no later than 60 days prior to check in. This payment will be held until the guest checks out and the property is inspected to make sure there are no damages to the property or any furnishings or equipment inside or outside. On completion of the inspection and no damage occurred, the full security deposit will be refunded within 14 days. If damage to the property or furnishings or equipment is identified on the inspection, the guest will be liable for the cost of repair. If the cost exceeds the security deposit held, the remaining balance and breakdown of costs will be submitted to the guest and full payment must be made within 48 hours. The security deposit may be withheld or surrendered should the guest violate any terms of the agreement, including noise disturbances.
6. Smoking: No smoking is allowed on the property. If smoking does occur on the property, the guest may be evicted and is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odour remediation and removal and replacement of damaged property.
7. Reservation Transfers: Should the guest need to transfer the reservation to a substitute guest, the substitute guest must be approved by the owner or management company and they must agree to all current terms and conditions.
8. Check In: Check in time is 4pm. Early check is allowed, but only with prior written approval. Keys or access codes will be provided once all fees and charges have been collected. If for some reason, the property is not ready for check in, you will be notified. Please do not attempt to check in or visit the home prior to notification that the property has been cleared for check in. Please notify the owner or management company upon arrival so we may ensure the property is to your satisfaction.
9. Check Out: Check out time is 10am. If you require a late check out, you must receive prior written approval from the owner or management company. Cleaning and maintenance are pre-scheduled, so adhering to check out time is very important. A minimum of $75 per hour fee will be charged for each hour (or portion thereof) past the required checkout time and the guest will be liable for any additional damages incurred, but not limited to the cost of supplying alternative accommodations for arriving guests.
10. Check Out/Cleaning Procedures: The property will be inspected, sanitized, and cleaned prior to your arrival and after your departure. The guest should leave the property in the same general condition at check In, meaning:
    a) Any debris, rubbish and discards removed from the home.
    b) Dishes and cooking spills or messes cleaned up.
    c) Put back any furniture or items that have been rearranged (inside and outside home).
    d) All remote controls left in plain sight.
    e)Refrigerator and unit should be left clean and free of perishable food.
    f)Lounge chairs equipment, etc. put back in place.
    g) BBQ grill cleaned.
    h) Please turn off all lights, heater, air condition, fans, appliances etc.
    i) Please make sure all doors and windows are closed and locked.
    j) If applicable, leave keys, garage openers and/or parking passes on the kitchen counter or wherever explained to leave the items.
    k) If the property is equipped with a lock box, please return keys to the lock box.

The cleaning fee is for standard cleaning only. If the property is left in poor condition and additional cleaning is required, fees will be charged to the guest at a minimum rate of $50 per hour. A $25 per item fee will be charged for each lost key and $75 for each garage door opener and remote control that is damaged or not left at the property upon check out.

11. Occupancy: The guest understands and agrees that the Property shall be occupied by no more than the number of individuals (including children and infants) indicated on the Invoice at booking, and day/evening guests are limited to 4 persons. A minimum charge of $100 per day per person may be imposed for excess occupancy. All day/evening guests must vacate the premises by 10:00 p.m. Should the guest wish to entertain or have more than 4 guests; Guest must obtain pre-approval by Manager in writing.
12. AMENITIES: The property is fully furnished, and includes ready-made beds, 1 set of bath towels per guest and an equipped kitchen. Furnishings and amenities are not always new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change and may or may not be the exact same as represented due to replacement, substitution or other reasons. Manager provides a starter kit of soaps, dish detergent, laundry soap, shampoo, toilet paper, paper towels, and other dispensable items. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary. Manager assumes no responsibility for the quality or contents of any food products left on the premises and Guests use and/or consumption of same is not recommended and shall be at Guest’s own risk(s). Towels (except beach towels) and linens are not to be taken from the property.
13. DISTURBANCES AND ILLEGAL ACTIVITY: The guest and their guests shall behave in a civilized manner and shall be good neighbours, respecting the rights of the surrounding neighbours, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance. Any use of the property for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 21 years of age, house parties or keg parties, beer pong, or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited.
14. GUEST’S NOTIFICATION RESPONSIBILITIES: Guest shall call or email the owner or management company upon arrival to property to confirm arrival. Upon arrival, The Guest agrees to examine the Unit, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report to the owner or management company if any are not in operating condition or in disrepair. Guest also agrees to immediately notify the owner or management company of any occurrences that may cause damage to Property or adjacent units and to take reasonable measures to mitigate damage and be responsible for damages for failure to do so. The Guest acknowledges that unless the owner or management company is notified on day of check-in of any damage or cleaning concerns, Guest will be liable. Any and all damages, breakage, lost or missing items on the Property during the occupancy will be the Guest’s responsibility and must be reported to the owner or management company and paid prior to departure.
15. MULTIPLE HOME RENTALS: Should Guest or acquaintance of Guest rent another property in proximity to Unit, no items shall be moved from home to home. The majority of occupants from two or more rentals will not spend the bulk of their rental time at a house other than the house in which they are sleeping (violation of the occupancy rules). Having too many guests in one house creates extra wear and tear, risk of sewer problems and noise complaints.
16. GARBAGE: Guest shall dispose of all waste material generated during the rental period in a lawful manner and put the trash in the exterior trash bins provided for pickup. Guest is cautioned not to leave unsealed trash inside or outside for long periods of time to avoid pests.
17. SUBLEASING: Guest shall not sublet the property.
18. PETS: Pets are prohibited unless otherwise noted and a signed Pet Addendum has been submitted in advance of occupancy. If an unauthorized pet is found on the premises, the Guest may and/or pet may be evicted and Guest is responsible to remedy all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Manager for any refunds necessary to relocate or compensate for relocation of future guests until remediation is completed.
19. TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees that this Agreement is for transient occupancy of the Property, and that Guest does not intend to make the property a residence or household.
20. OWNERS PROPERTY: The Guest agrees not to access any locked storage areas or areas not expressly meant for guests, even if unlocked, which contains owners or managers property and may contain cleaning supplies and or items that could be hazardous to children and adults.
21. FIRE EXTINGUISHER: The property is equipped with a minimum of one (1) fire extinguisher. It is the duty of the Guest to locate the fire extinguisher, notify all other occupants and guests of the location, and to inform management immediately should the fire extinguisher be missing or become less than fully charged.
22. SMOKE DETECTORS/ CARBON MONOXIDE DETECTOR: The property has smoke detectors and a carbon monoxide detector installed and they are believed to function properly at the time of rental. Guest will notify the owner or management company without delay if detectors are missing, uninstalled, “chirps” or have a low battery condition.
23. PARKING: The Guest must not block any neighbouring driveways or properties and must only park in the property driveway or at the front of the property if space allows.
24. SECURITY: The Guest shall see to their own and to the Property security by locking doors, windows, garage doors, etc. when prudent to do so, and always when all guests are absent, or the property is vacated. There is 24/7 security at the resort also.
25. NEW LOCKS OR ALTERATIONS: The Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without prior consent of the owner or management company.
26. LOST ITEMS: The owner or management company shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for the return of any found items. There will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. The owner or management company shall not be held liable for condition of said items. Any items not claimed for longer than 30 days may be donated or sold.
27. TV/CABLE/INTERNET: Services are provided as a convenience only and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences about service. If a customer uses their own logins for any streaming service, they must ensure that they log out of their account at the end of the rental period. The owner or management company are not responsible for anyone else using an account that has not been signed out.
28. AIR CONDITIONING / HEATING:The property is equipped with air conditioning. The Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation. No refunds for lack of, or malfunctioning HVAC units.
29. POOL AND SPA: Pool heating is an additional fee and must be paid for prior to use. The Guest agrees not to tamper with pool heat controls or manipulate the heater in any way. Pool heat shall not exceed 86 degrees. The Guest understands that they will be responsible to ensure supervision of any occupants that may be using the pool area. The Guest also understands and agrees to be responsible and liable and will pay the owner or management company upon request for any damages that occur to the pool and spa and its support equipment through misuse and/or negligence. Guests should also bear in mind that pools can take 24/48 hours to heat depending on the outside temperature. As the early morning and late nights are the coolest, the water will be cooler at these times. When the heater comes on in the morning, it will work steadily until the temperature is achieved and then it shuts off automatically. The water will cool a few degrees before the pump and heater starts again to heat to the set temperature. This will continue throughout the day until they go off at night. If the outside temperature goes below 55 degrees, the pool heater will shut off until the temperature rises to at least 55 degrees. A typical pool heater will only heat 10 degrees above the outside ambient temperature and that a downpour of rain will also significantly drop the pool temperature. Pool heating payment is for 9am – 9pm.
30. SYSTEM(S) / FURNISHING / AMENITY FAILURES: In the event the property sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, furnishings or amenities, Manager will make every reasonable effort to repair or replace the failed system or equipment, and in such event, the Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Neither the property owner nor the Manager shall be liable to Guest for damages, and no refunds will be given for such failures.
31. SECURITY: The property is fitted with external security cameras and a ring doorbell. The cameras are used to monitor the outside of the property. They cover the front driveway and front door. There is also a camera covering pool and AC equipment at the side of the house.
32. NOISE AND NOISE TRANSMISSION: The Guest is aware that the property is located close to other properties and it is therefore subject to noise from nearby residences, traffic and or construction. If Unit has common walls, ceilings or floors, noise may travel between and cause disturbance to Guest from other residences.
33. OTHER OCCURRENCES: The owner or management company does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, acts of God, or other reasons beyond its control. shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, unavailability of any or all parts of the Unit, or any other reasons. It is highly recommended that Guest considers the purchase of travel insurance.
34. SALE / LEASE OF PROPERTY: If unit is actively listed for sale or lease, the owner or management company may notify guest to schedule and show property.
35. WAIVER OF LIABILITY: for spa, hot tub, swimming pool, sauna, pond, decks, railings, bunk beds accessible by ladders, etc. herein referred to as Special Feature. If so equipped, it is the Guest’s responsibility to learn about safety precautions concerning utilizing or being around Special Feature. Guest understands that the area surrounding Special Feature is not fenced or secure, and there are special risks that may be involved for anyone, in particular children who are not carefully supervised, person(s) intoxicated, on any kinds of drugs or medication, with health risks or if pregnant. Guest agrees to explain the risks of the presence and use of Special Feature to all guests at the property. Guest agrees to instruct all guests on premises to not access any off-limit, or unsafe sections of the property including roof-tops. Guest agrees to assume all responsibility to make aware all occupant aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against property owner or Manager for injuries or claims.
36. RESERVATIONS ARE NOT FULLY GUARANTEED:If for any reason, the Property is not available or becomes unavailable or uninhabitable for the reservation dates, every effort will be made to locate substitute accommodation. If the substituted property rents for more for the same period, or remaining period respectively, the Guest will have the option to pay any additional charges or cancel the reservation within 72 hours of notification of Guest by the owner or management company. However, if the substitute property rents for less for the same period, the difference will be refunded to Guest. In any event, the sole remedy for any perceived damages, liability, or inconvenience is a full refund of the rental amount upon Guest cancellation. It is highly recommended that Guest considers the purchase of travel insurance.
37. AGENCY:It is mutually understood and agreed that Management Company is acting as Agent only for the property owner and has no liability to either party for the performance of any terms, the premises or covenant of this agreement. Furthermore, The Guest understands the Management Company is being compensated in this transaction by the property owner and is contractually obligated to protect the interest of same. The Management Company hereby discloses to the Guest that, should Guest elect to purchase travel insurance protection or damage insurance through the Management company, the management company may be compensated by provider(s) for cooperation in the transaction.
38. HOLD HARMLESS: The Guest and all occupants shall hereby indemnify and hold harmless the Manager and property owner against any, and all claims of personal injury, property damage or loss arising from use of the premises regardless of the nature of the accident, injury, or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.
39. ADDITIONAL TERMS AND CONDITIONS: The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Manager and Owner from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Manager and Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties, or liabilities of the parties to this agreement, their principals, agents, successors, or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
40. WRITTEN EXCEPTIONS:Any exceptions to the above-mentioned policies must be approved in writing by the owner or management company in advance.
41. DISPUTES: Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida. Any action relating to this Agreement shall be filed only in the Polk County court in Florida in which county the property is located. Both parties consent to the exclusive venue and jurisdiction of such court. The Guest agrees to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by the owner or management company enforcing this agreement.
42. ACCEPTANCE OF TERMS AND CONDITIONS: Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of these terms and conditions.
43. CREDIT CARD AUTHORIZATION: Guest agrees to provide the Manager with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement and agrees to pay and authorize Manager to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection (Paragraph 3) and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should manager be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.
44. ELECTRONIC CONSENT: By checking the box and clicking on the “I AGREE” button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper and is obligated to all financial and all other provisions of the Terms and Conditions. Guest may request to sign a paper copy instead. By checking the I AGREE button, Guest waives that right. After consent, Guest may, upon written request to Manager, obtain a paper copy of the electronic record at no charge. Guests agrees that use of an electronic signature for any documents will continue until such time as Guest notifies Manager otherwise in writing. is no penalty for Guest withdrawing this consent. The Guest should always ensure that Manager has a current email address on file to contact the Guest regarding any changes, if necessary.